# Se connecter à Zendesk

1. Se connecter à Zendesk

https://images.tango.us/workflows/b52033ce-4107-406e-926b-2f0eadcacee4/steps/ba192859-3efa-4112-ae03-a9dabae8ee00/01b82c7c-93fc-4a27-8be0-0b3534519b09.png?crop=focalpoint&fit=crop&fp-x=0.5005&fp-y=0.3225&fp-z=1.6941&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=305&mark-y=354&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMxZjNhYzkmdz01OTAmaD05NiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw

2. Cliquer sur Connexion

https://images.tango.us/workflows/b52033ce-4107-406e-926b-2f0eadcacee4/steps/a1f9a1c5-a046-49a5-92bb-c6e39204b9c6/1ee779eb-1d80-4e92-9a0b-c5be31357092.png?crop=focalpoint&fit=crop&fp-x=0.5005&fp-y=0.5592&fp-z=1.6941&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=305&mark-y=354&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMxZjNhYzkmdz01OTAmaD05NiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw

3. Sélectionner le ticket souhaité

https://images.tango.us/workflows/b52033ce-4107-406e-926b-2f0eadcacee4/steps/8cb32311-1d8b-4db6-bd16-6c18e5478046/57f3184c-d776-4ed9-b098-0ee33d6fb3af.png?crop=focalpoint&fit=crop&fp-x=0.4939&fp-y=0.5028&fp-z=2.4430&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=440&mark-y=335&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMxZjNhYzkmdz0zMjEmaD0xMzMmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D

4. Vous pouvez assigner le ticket à un autre membre Zendesk

https://images.tango.us/workflows/b52033ce-4107-406e-926b-2f0eadcacee4/steps/726715c4-9966-47fd-8bc6-26e4b932107a/aec09f07-eae3-4125-b0f4-d2d65f88970f.png?crop=focalpoint&fit=crop&fp-x=0.2017&fp-y=0.3239&fp-z=1.7853&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=153&mark-y=361&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMxZjNhYzkmdz01NTcmaD04MSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw

5. Vous pouvez sélectionner le type de demande

https://images.tango.us/workflows/b52033ce-4107-406e-926b-2f0eadcacee4/steps/cfcada80-dab9-4ee3-9cff-779f09f6a796/c0dac3ff-e42d-476b-9ee7-954cf5b459f5.png?crop=focalpoint&fit=crop&fp-x=0.1334&fp-y=0.7085&fp-z=2.3100&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=185&mark-y=354&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMxZjNhYzkmdz0zNjgmaD05NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw

6. Vous pouvez répondre directement à la demande

Cette réponse s'applique, en cas de macro non disponible.

https://images.tango.us/workflows/b52033ce-4107-406e-926b-2f0eadcacee4/steps/7d184a4f-b09f-4615-ac97-64f73573bd12/206e78ef-1236-4747-a3ea-7966a01d9e01.png?crop=focalpoint&fit=crop&fp-x=0.4717&fp-y=0.8169&fp-z=1.8507&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=333&mark-y=479&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMxZjNhYzkmdz01MzQmaD0xMDUmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D

7. Appuyer sur Envoyer (et adapter le statut en fonction de la demande / réponse)

https://images.tango.us/workflows/b52033ce-4107-406e-926b-2f0eadcacee4/steps/21ff830a-e69b-422b-b500-815c2d6b1700/3a17327b-fa23-4214-b1fd-cdf2a7bbc942.png?crop=focalpoint&fit=crop&fp-x=0.8610&fp-y=0.9648&fp-z=4.0000&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=163&mark-y=586&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMxZjNhYzkmdz04NzMmaD0yMDgmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D

8. Vous pouvez également rédiger une note interne

https://images.tango.us/workflows/b52033ce-4107-406e-926b-2f0eadcacee4/steps/2966de97-9843-4d9f-bab0-235f3c6406c2/933ef3fe-a0a6-4378-b5b3-75900f162e11.png?crop=focalpoint&fit=crop&fp-x=0.3808&fp-y=0.7577&fp-z=2.6638&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=479&mark-y=326&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkMxZjNhYzkmdz0yNDEmaD0xNTEmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D

9. Sélectionner note interne